von: Guenter
Re: Ausfallende an Gabel gebrochen - 18.02.06 08:33
So toll scheint das aber mit den Garantieleistungen von RockShox nicht zu sein:
I am a beginning mountain biker who is returning to cycling after many years. I enjoy riding singletrack and while I like going as fast as my meager abilities allow, I certainly don't do anything extreme. The fork cracked when the front wheel dropped in a rut in the trail and stopped the bike cold, throwing me over the top in the process. After my initial relief at finding only a couple of minor scrapes, imagine my surprise when I noticed the front wheel wobbling back and forth after starting to ride again.
I took the bike back to the shop and after commenting they'd never seen that before, they called RockShox and sent the fork back to them at their request. Well, it's their conclusion that there is no manufacturing defect and therefore I'm not covered under warranty. I've since talked to more than a few riders who have had or witnessed similar crashes without a resultant cracked fork. However, I'm not going to argue whether or not there was a manufacturing defect. I've just had a catastrophic failure of a major structural component of the bike under what I would consider routine use. Their argument was that since it was secondary to a crash, the warranty was void. They in fact commented to the dealer that this was like going back to the car dealer expecting replacement parts after a car crash. While car drivers may not be expected to be involved in crashes, last I heard mountain biking was a contact sport. Crashing IS an expected occurence. Is RockShox arguing that bicycle components should not be expected to survive a crash? That only riders who never crash can expect to have their warranties honored? Suffice it to say, I am extremely disappointed at their attitude. At the very least, I feel that they could have offered to replace the shock with another at a discounted price. A good company making good products should stand by what they sell. Customer service is an important of product quality. RockShox fails miserably at this. I will never buy another RockShox product and would discourage anyone who is considering buying from them. I would rate them a big fat zero if I could.
(aus MTBreview.com)
Mfg Günter
I am a beginning mountain biker who is returning to cycling after many years. I enjoy riding singletrack and while I like going as fast as my meager abilities allow, I certainly don't do anything extreme. The fork cracked when the front wheel dropped in a rut in the trail and stopped the bike cold, throwing me over the top in the process. After my initial relief at finding only a couple of minor scrapes, imagine my surprise when I noticed the front wheel wobbling back and forth after starting to ride again.
I took the bike back to the shop and after commenting they'd never seen that before, they called RockShox and sent the fork back to them at their request. Well, it's their conclusion that there is no manufacturing defect and therefore I'm not covered under warranty. I've since talked to more than a few riders who have had or witnessed similar crashes without a resultant cracked fork. However, I'm not going to argue whether or not there was a manufacturing defect. I've just had a catastrophic failure of a major structural component of the bike under what I would consider routine use. Their argument was that since it was secondary to a crash, the warranty was void. They in fact commented to the dealer that this was like going back to the car dealer expecting replacement parts after a car crash. While car drivers may not be expected to be involved in crashes, last I heard mountain biking was a contact sport. Crashing IS an expected occurence. Is RockShox arguing that bicycle components should not be expected to survive a crash? That only riders who never crash can expect to have their warranties honored? Suffice it to say, I am extremely disappointed at their attitude. At the very least, I feel that they could have offered to replace the shock with another at a discounted price. A good company making good products should stand by what they sell. Customer service is an important of product quality. RockShox fails miserably at this. I will never buy another RockShox product and would discourage anyone who is considering buying from them. I would rate them a big fat zero if I could.
(aus MTBreview.com)
Mfg Günter